Service Representative Job Description:

Investigates dealer's claims for reimbursement of defective automotive parts: Reviews claims for labor or material adjustments with automobile dealer, examines parts claimed to be defective, and approves or disapproves dealer's claim. Assists dealers in handling unsettled claims by consulting with service personnel or customers. Prepares reports showing volume, types, and disposition of claims handled, or settlement allowed. May train dealers or service personnel in service operations or construction of products. May study dealers' organizational needs and advise them on matters, such as parts, tools, equipment, and personnel needed to handle service volume. May contact customers to survey customer satisfaction with purchase of new motor vehicle.